Staff Integration Specialist Technical Support (m/f/d)

Beckman Coulter Diagnostics Munich, Germany, Category: [category], Job Id 23476_R1308667

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Integrated Specialist – Technical Support (m/f/d) position is responsible for providing technical support for complex issues to our customers, championing our customer and service organization in new product introductions and design changes and understanding the integration of the Beckman Coulter laboratory solutions.

This position reports to the Technical Support Manager and is part of the Global Product Technical Support team located in Munich, Germany and will be an on-site role.

In this role, you will have the opportunity to:

Use technical product knowledge to solve complex problems and to develop and provide solutions and best practices
Champion our customer and our Service organization in New Product Development and product design changes, bringing voice of customer and service
Think holistically on solutions, understanding the Beckman Coulter portfolio integration
Support field Service organization to improve customer satisfaction with issue resolution, installations and communications
Learn and drive product and process improvement and efficiencies using DBS tools

The essential requirements of the job include:

Bachelor’s degree in field with 9+ years exp. OR Master’s degree in the field with 7+ years exp. OR Doctoral degree in field with 4+ years exp.
Attend customer sites ~60% of time to resolve and deliver solutions in a timely manner
Excellent analytical and critical thinking capabilities
Ability to effectively influence, relate to and communicate effectively with all levels within the organization and with customers
Actively manage escalations liaising with field and product support specialist to resolve escalations and customer issues

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.